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Satisfaction Guaranteed

Warranty

We offers 6 months official warranty. If you believe you have received a dead on arrival product, please contact us within 3 days of delivery so we can determine the problem and whether it requires an exchange or refund. If we conclude the product is likely defective, we will ask that you return it in an unused condition and in its original packaging. Beyond three days of ‘DOA’ standard manufacturing warranties applies, 1 year from purchase day. Under normal manufacturing warranty the cost of all return shipping is sole responsibility of the customer. After we receive the item and if it’s proven to be a manufacturer defect, we will send you a replacement item (free shipping) or a refund.

*All of the above terms subject to our final decision

Wrong item  |  Damage during transit

We make every attempt to ensure the accuracy of orders before shipping. If you received the incorrect item or your order was damaged during shipping, we will be happy to send you a replacement. If the shipment arrives at your door with obvious shipping damage, we suggest you refuse the delivery and let us know. If you have already accepted delivery and then find shipping damage, please fill out the contact form with information about the damage, and we will get back to you via provided email or phone within 1 to 2 business days.

Note: Do not throw away any packaging materials.

If we determine the item is incorrect or was likely damaged in transit, we will ask you to return the item to us for an exchange or refund. After we have received the item and confirmed that the damage was caused during shipping, we will send you a replacement item (free shipping) or a refund.

Return Policy

Your satisfaction is very important to us. Please contact us with any product questions so we can ensure you’re ordering the product that’s right for you. If you are unhappy with your purchase or have received a defective sparrow-kids product, we will gladly exchange or refund your order. To qualify for an exchange or refund:

– Your purchase must have been made within the past 30 days
– You must have original shipping receipt or internet order receipt
– The product must be free of damage (unless caused by manufacturing defect or during transit)
– If returning due to dissatisfaction, all items (including packaging) must be in their original, unused condition

YOUR OWN QUALITY TIME

Enjoy the time exclusively set aside for your own pleasure whether it is music enjoyment or your favourite movies without any disturbance to your family members around.   Sound Mission, the Specialist of Inside Home Audio Accessories, provides high quality personal audio accessories for your every occasion and activity. You would realize the utmost attention to even the smallest details that Sound Mission has put in mind when designing their products with the ultimate goal to maximize your enjoyment and convenience.

HOW CAN WE HELP YOU?

Hotline: (852) 2305-9927
Mail: cs@esteem-sound.com

Address:
Flat 811, 8/F, Yuen Fat Building,
25 Wang, Chiu Rd,
Kowloon Bay, Hong Kong

Office Hours: 10:00 to 18:00
(Monday to Friday)

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