*All of the above terms subject to our final decision
Wrong item | Damage during transit
Note: Do not throw away any packaging materials.
If we determine the item is incorrect or was likely damaged in transit, we will ask you to return the item to us for an exchange or refund. After we have received the item and confirmed that the damage was caused during shipping, we will send you a replacement item (free shipping) or a refund.
Your satisfaction is very important to us. Please contact us with any product questions so we can ensure you’re ordering the product that’s right for you. If you are unhappy with your purchase or have received a defective sparrow-kids product, we will gladly exchange or refund your order. To qualify for an exchange or refund:
– Your purchase must have been made within the past 30 days
– You must have original shipping receipt or internet order receipt
– The product must be free of damage (unless caused by manufacturing defect or during transit)
– If returning due to dissatisfaction, all items (including packaging) must be in their original, unused condition
YOUR OWN QUALITY TIME
Enjoy the time exclusively set aside for your own pleasure whether it is music enjoyment or your favourite movies without any disturbance to your family members around. Sound Mission, the Specialist of Inside Home Audio Accessories, provides high quality personal audio accessories for your every occasion and activity. You would realize the utmost attention to even the smallest details that Sound Mission has put in mind when designing their products with the ultimate goal to maximize your enjoyment and convenience.
HOW CAN WE HELP YOU?
Hotline: (852) 2305-9927
Flat 811, 8/F, Yuen Fat Building,
25 Wang, Chiu Rd,
Kowloon Bay, Hong Kong
Office Hours: 10:00 to 18:00
(Monday to Friday)